Terms of Service

AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and GLENSCRAFT TECHNOLOGIES LLP ("Company," "we," "us," or "our"), concerning your access to and use of the Glens platform and related services.

By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use the service.

1. OUR SERVICES

Glens provides sports academy management software and related services designed to help academies streamline their operations, manage students, track progress, and handle payments.

2. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Services are our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Services and the trademarks, service marks, and logos contained therein are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) you have the legal capacity to agree to these Terms of Service; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use of the Services will not violate any applicable law or regulation.

4. USER REGISTRATION

You may be required to register with the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.

5. PURCHASES AND PAYMENT

We accept the following forms of payment: Visa, Mastercard, American Express, and Discover. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services.

6. SUBSCRIPTIONS

Billing occurs on a periodic basis (monthly or annually) depending on the type of subscription plan you select when purchasing a subscription.

6.1. CANCELLATION AND REFUND POLICY

Trial Period Cancellation: You may cancel your subscription at any time during the 14-day trial period without being charged. There are no charges or fees if you cancel within this trial period.

Plan Downgrades: You may downgrade to a lower-tier plan or switch to the free plan at any time. Changes will be calculated on a prorated basis, and you will receive a credit for the unused portion of your current subscription period. The credit will be applied to your next billing cycle, or if switching to the free plan, it will be refunded.

Plan Upgrades: When upgrading your plan, you will be charged the difference between the two plans on a prorated basis for the remaining days in your billing cycle. Your new plan features will be available immediately upon upgrade.

Data Export and Retention: Upon cancellation, you will have 30 days to export your data. After this period, all data associated with your account will be permanently deleted. We are not responsible for data loss after the 30-day grace period.

Refund Policy: After the trial period, we do not offer refunds for partial billing periods except in cases of plan downgrades or service discontinuation. All refund requests must be made within 7 days of the charge, and will be processed within 10-15 business days.

Service Discontinuation: We reserve the right to discontinue or modify any service. In the event of service discontinuation, users will be notified 30 days in advance and will receive a prorated refund for the unused portion of their subscription.

No Refunds for: (a) Unused features or services; (b) Third-party service integrations or add-ons; (c) Services not utilized due to user negligence; (d) Downtime or service interruptions that are addressed within 48 hours.

Billing Disputes: If you believe you have been charged incorrectly, please contact us at info@glens.app within 30 days of the charge date. We will investigate and respond to your concern within 5 business days.

Complete Withdrawal: If you wish to completely withdraw your subscription after the trial period or cancel your account, please contact us at info@glens.app to process your cancellation and account withdrawal request.

7. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

8. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services.

9. CONTRIBUTION LICENSE

By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions.

10. MOBILE APPLICATION LICENSE

If you access the Services via a mobile application, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you.

11. SOCIAL MEDIA

As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a "Third-Party Account") by either: (1) providing your Third-Party Account login information through the Services; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.

12. ADVERTISERS

We allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements.

13. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Terms of Service; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service; (3) manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

14. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Service.

15. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below.

16. TERM AND TERMINATION

These Terms of Service shall remain in full force and effect while you use the Services. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms of Service.

17. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services.

18. GOVERNING LAW

These Terms of Service and your use of the Services are governed by and construed in accordance with the laws applicable to agreements made and to be entirely performed within India, without regard to its conflict of law principles.

19. DISPUTE RESOLUTION

Any legal action of whatever nature brought by either you or us shall be commenced or prosecuted in the state and federal courts located in India, and you and we consent to the personal jurisdiction of and venue in such courts.

20. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

21. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF.

22. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

23. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses.

24. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

26. SMS TEXT MESSAGING

By providing your mobile phone number, you consent to receive text messages from us. You may opt out of receiving text messages at any time by following the instructions provided in the text message.

27. MISCELLANEOUS

These Terms of Service and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us.

28. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

GLENSCRAFT TECHNOLOGIES LLP
Skylite Vesta, 264, Sarjapur Bagalur Road
Bangalore - 562125
India
Email: info@glens.app